Frequently Asked Questions

---

This would vary and depend on the individual's needs. Appointments range from 50 and 90 minute sessions.

Your therapist will have everything you need for your treatment, including a table, music, oil, wax, lotions and more. You will only need to bring yourself - most importantly relax and enjoy your treatment.

Comfortable clothing that adequately exposes the area being treated is advised. Our premium changing facilities will also be available for use. 

You will be greeted by our Front Of House team and offered a seat in our relaxing lounge area while you wait for your therapist.

After a massage it is important that the client increases their water intake to rehydrate and flush the body of toxins. The client will be provided with specific post treatment advice customised to the requirements of the condition presented. 

Yes. Oils will be used that are environmentally friendly and kind to the skin. There may also be the use of nutty oils however clients will have the choice of what products they would prefer on their skin based on any allergies or scent preferences. 

Your therapist will go through a client intake form with you to register your details on our system. You will then be assessed for your therapist to clinically document your reasons for booking, symptoms, objective measurements, tests etc. 

You will also be required to participate in a brief medical observation which will include taking Blood Pressure and measuring Heart Rate. These tools will determine whether you are safe to continue for treatment.

In the instance where the readings of the medical observations are deemed below a suitable range or unsafe, the client will be advised not seek treatment that day and to see their GP as soon as possible to prevent worsening of the condition presented.

We accept several forms of payment. We also accept payments via mobile and watch devices:

• Visa
• Mastercard
• American Express
• Apple Pay
• Android Pay

These payment methods are applicable if paying in our studio for a future booking via our card reader. All online payments will be accepted via Visa, Mastercard and AMEX only.

Once a booking has been made, you will receive an email or text confirming the appointment. You will also receive a text/email reminder 24 hours prior to your booking. 

Tipping is not required for treatments. Giving your therapist a cash/card tip is entirely at your discretion.

If you are more than 15 minutes late you will incur a £10 fee in addition to your booking price and will be payable at checkout post treatment.  If you are still able to attend, the therapist will stay and give you as much of a treatment as possible, but please note that they will not be able to complete the full booking past your scheduled appointment time in the event of other bookings that they need to attend. 

We understand that plans can change quickly, but our appointment cancellation policy is designed to protect the relationship between you and your therapist.

Please cancel your appointment with no later than 24 hours notice to avoid being charged. As per our cancellation policy, we will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable treatment fee if you fail to cancel within this time frame.

Yes. You will have your receipt sent to a valid email address. Alternatively receipts can be printed.